Frequently Asked Questions
Everything you need to know about your Iowa State Team Store order.
Are your products officially licensed?
Yes, all apparel and merchandise sold at the Iowa State Team Store are officially licensed by Iowa State University, ensuring authenticity and supporting university programs.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days. During peak seasons, such as homecoming or the holidays, processing times may be slightly extended.
What is your return policy for game-day gear?
We accept returns and exchanges on unworn, unwashed items with original tags within 30 days of purchase. Please note that clearance items are final sale.
Do you offer international shipping for alumni living abroad?
Yes, we ship worldwide so Cyclones fans can represent Iowa State from anywhere. International rates and delivery times vary by location.
How do I know what size to order?
We provide a detailed size chart on every product page. Since we carry various brands like Nike and Colosseum, we recommend checking the specific measurements for each item.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's progress.